Due to the year-end and New Year holidays, the Denimio store in Yokohama will be closed from Dec 30 to Jan 3.
Additionally, shipments will be paused from Dec 28 to Jan 5. Orders placed after Dec 27th will be shipped starting from Jan 6, in the order they were received.
Thank you for your continued support of Denimio this year. We wish you a wonderful holiday season!
Return Request
New
Low in Stock
Out of Stock
¥2,750.00
SKU#RETURN-SIMPLE
Please choose your area and fill in your order info in below.
Return request needs to be purchased per each item and one return request cannot contain multiple items.
This is because the shipping cost is calculated per average weight of one product.
IMPORTANT: Return product must be in brandnew condition with all tags attached in order to receive a refund.
※ Currently, this request is not available in Russia and Ukraine. Sorry for the inconvenience.
(FOR A RETURN)
- Step1: We will prepare shipping documents (Airway Bill and Proforma Invoice) and send them to you via email. Please print them out and sign Pro-forma Invoice.
- Step2: Call either Fedex or DHL and request for a pick-up. ( Find your FedEx or DHL Locations from the URLs below) http://www.fedex.com/locate or http://www.dhl.com/en/express/shipping/find_dhl_locations.html
- Step3: Fedex or DHL driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway Bill and Pro-forma Invoice).
- Step4: Once the return product reaches us, we will inspect the condition of the product and make a refund via the payment method you used.
(FOR AN EXCHANGE)
Same as above. Please return the product and place a new order for the right size.
Return conditions:
-The item must be unworn, unsoaked and still have tags on it. Hemmed products cannot be returned even in brandnew condition.
-The item must be in the original packaging.
-Return request must be made within 7days after receiving the product.
-Return request needs to be purchased per each item and one return request cannot contain multiple items. This is because the shipping cost is calculated per average weight of one product.
For any questions, please send an email to support@denimio.com with your full name and the order number.
Please also note that we are not operating during weekends and holidays in Japan. As such, it may take several days before you receive the shipping documents depending on the timing of your order.
Please see below for the details.
We are proud to offer free express worldwide shipping on orders over $150.
We use world-class courier companies like EMS, FedEx and DHL to ship products.
We strive to ship from our warehouse within 2 to 3 days of receiving an order and our customers typically receive their orders within a few days of shipping. Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us!
Please see below for the details.
We are proud to offer free express worldwide shipping on orders over $150.
We use world-class courier companies like EMS, FedEx and DHL to ship products.
We strive to ship from our warehouse within 2 to 3 days of receiving an order and our customers typically receive their orders within a few days of shipping. Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us!