Shipping Information

 

We are proud to offer free express worldwide shipping on orders over C$ 180.

*Free shipping is only available when the total purchase amount after discount by member points and any coupon used meets the required amount.


We use world-class courier companies like EMS, FedEx and DHL to ship products.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.
 

We strive to ship from our warehouse within 2 to 3 days of receiving an order and our customers typically receive their orders within a few days of shipping. Please note couriers do not process orders during the weekends. If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you. 

You will receive a tracking number in the confirmation email sent at shipment.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.

As soon as the item leaves our offices, it belongs to the customer who paid for it. Customs policies vary from country to country and customers are solely responsible for importing the item into the country it was shipped to and any customs, duties, and taxes incurred as a result of the importation. Since you as our customer are solely responsible for the importation of items bought at our website, we allow you to control the information that goes in the shipping document for your item at checkout. Changing this information is optional and you are solely responsible for any information you provide. 
 
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at denimio@lingble.com.
You can also chat with us live or leave us your email and a message in the “Chat with us!” button found at the bottom right-hand side of the page.

For more information please refer to our Terms and Conditions. 
 

SHIPMENTS TO INDIA

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:

DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0
 

COUNTRY SHIPPING RESTRICTIONS

We regret to inform our customers that Denimio Webstore is unable to ship to the countries below at this time.

  • Afghanistan
  • Aland Islands
  • Belarus
  • Bouvet Island
  • British Indian Ocean Territory
  • Central African Republic
  • Christmas Island
  • Cocos (Keeling) Islands
  • Comoros
  • Congo
  • Crimea
  • Cuba
  • Equatorial Guinea
  • Falkland Islands (Malvinas)
  • French Southern Territories
  • Guinea-Bissau
  • Heard Island and McDonald Islands
  • Holy See (Vatican City State)
  • Iran
  • Iraq
  • Kiribati
  • Lebanon
  • Liberia
  • Libya
  • Moldova
  • Nauru
  • Niue
  • Norfolk Island
  • North Korea
  • Pitcairn
  • Saint Pierre and Miquelon
  • Sao Tome and Principe
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • South Georgia and the South Sandwich Islands
  • Sudan/South Sudan
  • Svalbard and Jan Mayen
  • Syria
  • Tokelau
  • Tuvalu
  • Western Sahara
  • Yemen
  • Zimbabwe